Service Delivery Management Officer

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

As a Service (Delivery) Management Officer, this role will be stationed at the customer's office, working under the supervision and guidance of the customer team. The Service (Delivery) Management Officer will support the Project Manager (PM) of the NCS team and collaborate with other NCS members who are seconded to the customer for a specific project.

What will you do?

Procurement and Project Management/Operational Support: Assist in procurement processes and provide operational support to the customer.

Participate in activities such as:

• Architectural Security Review (ASR) and Remediation of Penetration Test (PT) findings.
• Audits (IM8, Cybersecurity, etc.).
• Disaster Recovery (DR) and Business Continuity (BCP) planning.
• Conduct Threat Risk Assessments (TRA).
• Respond to Requests for Information (RFI) and polls from relevant customer staff.

Privileged Account Management: Perform monthly reviews of privileged accounts to ensure compliance and security.

Waivers and Exceptions: Raise waivers and manage exceptions related to IM8, Cybersecurity Code of Practice, Circulars, and other regulations.

Perform any additional duties as assigned by the supervisor to support the project and customer needs.

• Bachelor’s degree in Information Technology, Engineering, or related field.
• 3+ years of experience in project management, procurement, or IT operations support.
• Knowledge of cybersecurity frameworks, disaster recovery, and business continuity planning.
• Strong organizational, communication, and analytical skills.
• Ability to work independently and in a team, with a customer-centric approach.
• Familiarity with IM8 guidelines and Cybersecurity Code of Practice is a plus.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

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Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.