Medical Information Associate

Job Description Summary

The Medical Information Associate ensures the delivery of high-quality, accurate, timely and compliant medical information to healthcare professionals, in line with local regulations. The role supports non-promotional, on-demand scientific exchange in line with Novartis standards, local regulations and global medical governance requirements. Operating within the Medical Governance, Evidence & Operations pillar, the role contributes to scientific credibility, insight generation and consistent medical execution across therapeutic areas.
The Medical Information Associate owns the execution of medical information activities while aligning closely with Medical Governance, Evidence Generation and Medical Operations. The role acts as a key interface between external medical enquiries and internal medical strategy, without holding final governance or approval authority. The role also supports the scientific review of promotional/non-promotional content to ensure accuracy, balance and compliance, while maintaining clear separation from promotional decision-making and final approval responsibilities.

Job Description

Key responsibilities:

• Deliver accurate, balanced and timely responses to unsolicited medical enquiries.
• Develop, adapt and maintain medical information responses aligned with approved scientific data, current evidence and safety updates.
• Conduct literature searches and critically evaluate scientific data to support high-quality medical responses.
• Ensure scientific neutrality, non-promotional communication and compliance with local regulations, global standards, SOPs and medical governance requirements.
• Document enquiries, responses and scientific rationale in medical information systems, ensuring data quality, traceability and audit readiness.
• Review promotional and non-promotional content for scientific accuracy, consistency and alignment with approved data.
• Capture and share aggregated insights from medical enquiries to help identify recurring questions and evidence gaps.
• Collaborate with Medical, Evidence Generation, Medical Operations, Field Medical, Commercial, Marketing and Compliance stakeholders.
• Support continuous improvement of medical information processes and digital solutions.

Requirements:

• Bachelor’s degree in Life Sciences or a relevant healthcare discipline, such as pharmacy, nursing or medicine.
• At least one year of experience in a healthcare setting.
• Strong scientific and medical knowledge.
• Proficiency in standard databases and systems used for medical information activities.
• Excellent customer service, communication, English reading and writing skills.
• A detail-oriented mindset with a strong commitment to scientific accuracy, quality and compliance.

Skills Desired

Clinical Research, Clinical Trials, Curious Mindset, Drug Development, Medical Information, Medical Writing, Military Intelligence, Patient Care, Physics, Technical Support