Customer Care Agent - Skroutz Last Mile (CCA 0926)

At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking.
We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.

How you will contribute to SLM's vision

We are looking for a Customer Care Agent.

You will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

As a Customer Care Agent you are genuinely excited to help customers. You’re patient, empathetic, and passionately communicative. You love to talk. Problem-solving skills also come naturally. Finally, you are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

What you will be doing

• Manage large amounts of incoming calls and tickets
• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow communication procedures, guidelines and policies
• Spare no effort to exceed customers needs

Requirements

Your Skills & Experience

Experience

• Proven customer support experience or experience as a Customer Care Agent
• Track record of over-achieving quota
• Familiarity with CRM systems and practices
• BSc in Communication or relevant field is considered a plus

Skills

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

We would appreciate if you are

• Ambitious and positive
• Tech-savvy
• Goal-oriented
• Teamwork lover
• Creative thinker

Benefits

What we offer:

• Competitive salary (€1,000 gross/month)
• €100 monthly voucher on Up Hellas
• Performance-based monthly bonus
• Private medical plan
• Free gym membership
• Free Skroutz Plus subscription
• Extra paid time off
• Full-time employment
• Rotating shifts (Monday–Saturday operations)
• Career development opportunities
• Working with top-notch and fun people
• A culture of unity and collaboration
• Access to a wide range of technological tools

Our Values

• Maintain a user-centric approach and a desire to amaze
• Own it
• Be results driven
• See cars, not horses
• Set big goals, take small steps and act now
• Embrace humility, honesty and helpfulness and assume good intentions
• Have fun

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Furthermore, please be informed that we may utilize Artificial Intelligence (AI) systems and automated tools to assist in the initial screening and ranking of applications. Despite the use of such technology, all final hiring decisions involve human oversight. You have the right to request an explanation regarding the role of AI in your evaluation or to request a manual review of your application by our team. Please read our Recruitment Privacy Policy here.