Diagnostics Coordinator

The Diagnostic Testing Coordinator is responsible for establishing a professional and supportive “first
contact” for clients seeking an ASD diagnostic evaluation. They will guide the client through the
evaluation process from start to finish and provide a “warm handoff” to a UM Specialist should they
choose to move forward with ABA therapy.

ESSENTIAL FUNCTIONS:

• Screen clients seeking diagnostic evaluation services; providing timely follow up on phone calls and inquiries
• Ensure clients and their families feel a sense of welcome
• Collect basic information from clients to begin the Intake process
• Verify client information and benefits
• Maintain accurate documentation of service requests, testing, and referrals
• Work collaboratively as a team member as evidenced by professional and timely communication, treating others positively, and resolving conflict in appropriate ways
• Predictable, reliable, and prompt attendance and ability to report to and work in the Central office
• Other duties and responsibilities as assigned by the Manager
• Calculate and collect estimated client financial responsibility prior to scheduling services
• Request authorization for diagnostic services when required by insurance
• Schedule diagnostic clients for all services

PREFERRED SKILLS/KNOWLEDGE:

• Excellent organization, analytical, and problem-solving skills
• Experience using electronic medical record applications (Central Reach preferred).
• Working knowledge of HIPAA regulations
• Excellent interpersonal skills, good oral and written communication skills
• Keen attention to detail
• Working knowledge of Microsoft Office and Gmail office tools (Word, Excel, PowerPoint)

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree or equivalent experience
• Must be bilingual (Spanish)
• Must convey a sense of passion about helping children with autism through ABA therapy