Customer Strategy Manager

About the company

Our client is a fast-growing technology company.

The role

Raydar is recruiting for this role on behalf of our client. Own a portfolio of key customer relationships in a commercial, customer-facing position. Work alongside internal delivery colleagues to shape customer objectives into concrete plans, uncover growth within existing accounts and win new business.

What you'll do

• Take ownership of existing accounts, keep relationships strong and grow them across several major customers at the same time.
• Spot and close upsell opportunities with current customers, and bring in new ones, carrying deals from signed agreement through to revenue.
• Develop real depth in the subject area so you can act as a trusted advisor to customers' technical staff.
• Turn customer objectives into clear plans of action in coordination with internal colleagues.
• Partner with internal teams to make sure commitments made to customers are met with high quality.

Requirements

What we're looking for

• Around 4 years in strategy, consulting or a comparable customer-facing role at a technology or data business; fewer years can be considered with closely relevant domain experience.
• A background in business-to-business roles where you created pipeline and guided technical buyers toward complex solutions.
• Commercial instincts and comfort building relationships with both technical specialists and senior leaders.
• Technical aptitude and the ability to pick up an unfamiliar data workflow quickly; this is a commercial strategy role, not an engineering one.
• Working knowledge of SQL.
• Confidence handling unclear problems where priorities shift often.
• Experience at a high-growth startup, a technology company or a leading management consultancy.
• A collaborative style with colleagues in delivery and research functions.
• A STEM degree is preferred.
• Ability to work on-site 5 days a week.

Bonus points

• Prior commercial experience, including growing existing accounts.
• Engagement manager experience in consulting.
• Early-stage startup experience.

Benefits

Compensation and benefits

• Base salary: USD 145,000 to 175,000 per year
• Equity
• Health, dental and vision coverage
• Flexible time off
• Retirement plan

Location and work model

• San Francisco, CA, United States (preferred) or New York, NY, United States
• On-site, 5 days per week in office
• Full-time