RSOC Monitoring Analyst (Johor Bahru)

Job Title

RSOC Monitoring Analyst (Johor Bahru)

Job Description Summary

Job Description

Responsibilities:

• Perform continuous monitoring of:
• Access control systems
• Video surveillance systems
• Intrusion detection systems
• Safety and environmental alarm systems
• Conduct initial triage and classification of events:
• Security events
• Safety (EHS) events
• Infrastructure-related incidents
• Execute incident escalation in accordance with GSOC escalation models
• Security Operations teams
• EHS response teams
• IRC / Infrastructure Operations
• Support incident communication coordination:
• Notify relevant stakeholders
• Track escalation status
• Maintain incident timelines
• Monitor infrastructure operational alerts, including:
• Security system outages
• Access disruptions
• Facility-related operational issues
• Maintain real-time situational awareness during active incidents
• Maintain accurate incident logs, reports, and tracking records
• Adhere to GSOC standard operating procedures, escalation thresholds, and event classification models
• Support 24/7 operations, including shift-based monitoring coverage

Requirements:

• Diploma holder
• 1 year working experience in a similar role in Data Centre
• Basic understanding of Physical security systems (ACS, CCTV, IDS) and Data centre operations and critical infrastructure environments
• Strong situational awareness and ability to perform structured triage
• Ability to follow escalation protocols with discipline and accuracy
• Willingness to work rotating shifts in a 24/7 operational environment

INCO: “Cushman & Wakefield”