Credit & Collections Specialist

JOB DESCRIPTION

We are looking for a Credit & Collections Specialist to join our Credit team and support the financial health of the business. This role is responsible for managing accounts receivable, performing credit reviews, and supporting order releases, while maintaining strong relationships with customers and internal stakeholders. If you enjoy working with numbers, collaborating with Sales, and making sound credit decisions in a B2B environment, this is a great opportunity to grow your career in Credit & Finance.

Responsibilities

• Manage and collect accounts receivable for an assigned portfolio of B2B customers
• Monitor customer aging and enforce credit terms and limits using ERP and A/R systems (SAP, Esker or similar)
• Review credit applications and evaluate customer creditworthiness using credit bureaus and references
• Approve new customer credit limits within assigned authority and prepare recommendations for higher limits
• Place accounts on credit hold, issue final notices, and recommend escalation to third-party collections when necessary
• Collaborate closely with Sales Representatives to resolve past-due balances and communicate account status changes
• Maintain accurate documentation of all collection and credit activities in the system
• Research and resolve discrepancies such as short pays, deductions, overpayments, and unapplied cash
• Support credit memo requests and payment arrangements with appropriate approvals
• Ensure customer master data is accurate and up to date
• Deliver excellent customer service to both internal and external partners
• Participate in special projects and additional duties as assigned

Required

• Associate’s or bachelor’s degree in business, Finance, or a related field
• 1–2 years of experience in B2B credit, collections, or accounts receivable
• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.
• Strong attention to detail and analytical skills
• Excellent verbal and written communication skills
• Intermediate proficiency in Microsoft Word and Excel
• Experience working with automated A/R or ERP systems
• Experience with SAP or similar ERP systems
• Background in manufacturing or distribution environments

Benefits:

• Hybrid position requiring on-site work three days per week (Location: Ultra Park II, Lagunilla, Heredia)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available