Catering Lead

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Catering Lead plans, organizes and executes the catering business for an Eataly location. Reports to the Retail Manager.

• Creates proposals, contracts, event orders and packages tailored to each guest’s requests
• Negotiates executive partnerships to sell catering packages for breakfast, lunch, dinner and largescale events
• Oversees catering events from start to finish: books, plans and executes functions
• Executes all off-site catering for offices and VIP clients, coordinating delivery services and pickup business
• Acts as a trainer for team members on catering operations
• Communicates product and staffing needs for catering events on a daily basis
• Manages catering call-backs from orders delivered same day to ensure 100% guest satisfaction
• Handles and resolves complaints/accolades and communicates results to managers
• Ensures catering collateral is displayed and stocked in the store at all times: catering menus, catering table, business cards, etc.
• Performs other duties as required or assigned
• 2+ years of experience in catering/sales management
• Excellent communication skills
• Ability to multitask in a fluid environment
• Bachelor’s Degree preferred

Job Requirements

• Availability to work a flexible scheduling often including nights, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!