Senior Officer, CASA, Fraud, GR AFC (Mandarin Speaker)

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Key responsibilities:

• Analyze unusual online banking activities to prevent and detect fraudulent transactions.
• Review high volume transactions data to identify potential fraudulent transactions and its root cause. Manage fraud alerts and execute swift actions to mitigate losses.
• Utilize various tools and channels to gather facts and submit case summary for timely escalation to investigation team or touchpoints in accordance to prevailing Service Level Agreement.
• Contact customer by calls or trigger notifications to alert suspicious transaction.
• Manage customer's expectation and provide scam advisory to customer.
• Manage emails/calls from various touchpoints for case follow-up
• Close liaison with enforcement agencies to provide case support.
• Support ad-hoc projects within the Business Unit on anti-scams efforts
• Identify opportunities to improve processes and mitigate evolving scam trends.
• Collaborate with cross-functional teams to provide insight on trending scams and recommendations.

Requirements

• Diploma or equivalent qualification preferred.
• Good proficiency in English. Other language proficiency in Mandarin (and dialects) /Bahasa Malay/Tamil will be a plus.
• Proficient in MS Office and possess good written and communication skills.
• Pleasant disposition with good interpersonal skills.
• Possess strong analytical skills.
• Possess high standard of customer service.
• Manage task and responsibilities with minimal supervision. Take initiative and be proactive in solving problems.
• Be a Team player, collaborate effectively with colleagues, and assist team members when needed, fostering a positive team.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Able to perform 24 hours rotating shift including weekend & public holiday and to be on standby for recall when called upon.
• Ability to work in a fast-paced environment with ability to take pressure and meet the demands of the job.
• Previous experience on fraud surveillance in banking sector or law enforcement agencies will highly be considered.
• Keen interest in scam prevention

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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