Patient Access Representative - West County Imaging

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.
The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details: Patient Access Representative

Mercy Imaging West County | 11615 Olive Boulevard, St. Louis, MO
Full-Time | 40 Hours Per Week

At Mercy, we believe in bringing healing ministry and exceptional care to every patient interaction. The Patient Access Representative is often the first point of contact for our patients and plays a vital role in creating a welcoming, compassionate, and professional experience. If you enjoy helping others, have strong attention to detail, and thrive in a fast-paced healthcare environment, we encourage you to apply.

Position Overview

The Patient Access Representative facilitates all aspects of a patient's entry into a Mercy facility. Responsibilities may include scheduling, registration, insurance verification, pre-certification, financial clearance, and collection of patient financial responsibility. This role ensures accurate patient information is obtained and maintained while delivering outstanding customer service aligned with Mercy's mission, values, and service standards.

Key Responsibilities

Patient & Customer Service

• Greet patients, visitors, and callers with a warm, professional demeanor.
• Deliver exceptional customer service to patients, physicians, co-workers, and insurance representatives.
• Maintain efficient patient flow and minimize wait times.
• Provide clear directions and information regarding appointments and procedures.

Registration & Scheduling

• Accurately register patients and verify demographic and insurance information.
• Schedule appointments and communicate preparation instructions.
• Verify eligibility, benefits, and authorization requirements.
• Complete referrals and required documentation accurately.

Financial Clearance

• Discuss patient financial responsibility and collect payments when applicable.
• Process and accurately post patient payments.
• Balance cash drawer according to departmental procedures.
• Refer patients to financial assistance programs or Medicaid Eligibility resources when appropriate.

Compliance & Documentation

• Obtain required signatures and documentation for insurance, consent, and financial forms.
• Ensure compliance with HIPAA, Medicare regulations, EMTALA, Joint Commission standards, and Mercy policies.
• Maintain strict confidentiality of patient information.

Teamwork & Communication

• Collaborate effectively with physicians, clinical staff, and other departments.
• Maintain positive and professional communication.
• Support departmental initiatives and embrace process improvements.

Qualifications

Required

• High School Diploma or GED.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to multi-task and perform accurately in a fast-paced environment.
• Basic computer proficiency and keyboarding skills.

Preferred

• 1-3 years of clerical, registration, customer service, or administrative experience.
• Experience in healthcare, medical scheduling, patient registration, or related patient-facing roles.
• Knowledge of medical terminology and insurance plans.
• Some college coursework.

Ideal Candidate

We are seeking a compassionate, service-oriented professional who:

• Enjoys helping patients navigate their healthcare experience.
• Demonstrates strong problem-solving and organizational skills.
• Maintains accuracy while managing multiple priorities.
• Is comfortable discussing insurance and financial responsibilities with patients.
• Values teamwork, professionalism, and continuous learning.

Why Mercy?

• Mission-driven organization committed to compassionate care.
• Opportunity to make a meaningful impact on patients every day.
• Supportive team environment.
• Comprehensive benefits package for eligible co-workers.
• Opportunities for growth and professional development.

Join Mercy and become part of a team dedicated to delivering exceptional care with compassion, excellence, and integrity. Apply today!

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.