Mortgage Loan Assistant

Who We Are

Superior Customer Service

At First Service Bank, service is our middle name. We strive to exceed our customers’ expectations by creating a remarkable customer experience daily.

Our associates are relationship-builders who work to understand our customers’ needs.

MORTGAGE LOAN ASSISTANT

First Service Bank, proudly named one of Arkansas’ Best Places to Work for six consecutive years (2020-2025), is thrilled to announce an opening for a Full-Time Mortgage Loan Assistant. This role can be based anywhere in the state, with a preference for candidates who live within 30 miles of a First Service Bank branch. This allows you to stay connected to our community-driven culture while enjoying statewide flexibility.

We’re looking for a Mortgage Loan Assistant who thrives in a fast-paced environment, loves staying organized, and enjoys helping customers through one of the biggest financial decisions of their lives.

This is a customer-facing role, so you’ll work directly with borrowers throughout the mortgage process—answering questions, gathering documentation, providing updates, and helping create a smooth, positive experience from application through closing. You’ll also work closely with our mortgage lenders to keep loans moving forward accurately and efficiently.

If you’re detail-oriented, customer-focused, comfortable building relationships, and ready to support a high-performing mortgage team, this role is for you.

What You Will Do:

• Support Loan Officers with new loan applications and file setup
• Collect and review borrower documentation (income, assets, credit, etc.)
• Communicate with borrowers to request missing information
• Enter and update data in the Loan Origination System (LOS)
• Monitor loan files to ensure completeness before processing
• Coordinate with processors, underwriters, title companies, and appraisers
• Track deadlines and maintain accurate documentation
• Provide exceptional service from application through closing

What We’re Looking For:

• 1+ year of experience in mortgage, banking, or financial services preferred
• Strong organizational and time management skills
• Ability to manage multiple files and deadlines simultaneously
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to handle confidential information with integrity

Preferred but Not Required:

• Knowledge of Conventional, FHA, VA, and RD loans

Why Join Us? This position comes with a first-class, comprehensive benefits package, including:

• Employee medical, dental, vision, life insurance, cancer insurance, and long-term disability insurance for less than $75.00 per month!
• Clothing stipend to keep you looking sharp and professional.
• Professional and personal development opportunities to help you grow and advance in your career.
• Tuition reimbursement to support your educational goals.

To learn more about our amazing benefits, visit: www.firstservicebank.com/careers

First Service Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Ready to make a difference and join our award-winning team? Apply now and let’s create something amazing together!