Utility Billing Specialist

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Utility Billing Specialist provides utility billing services for multifamily housing clients by managing an assigned portfolio of properties, preparing resident utility charges, and supporting client and resident billing needs. This role develops expertise in utility billing operations while ensuring accurate, timely, and high-quality billing services.

This is a full-time role (40 hours per week) requiring availability during fixed shift hours from Monday through Friday, 8:00 AM – 5:00 PM. Because this position is remote, candidates must have a quiet, dedicated home workspace free from interruptions during scheduled hours.

Responsibilities:

• Manage an assigned portfolio of multifamily housing properties
• Complete monthly resident utility billing activities in accordance with department procedures and KPIs
• Communicate directly with clients regarding billing requirements, approvals, and billing-related questions through email and phone.
• Respond to resident inquiries regarding utility charges and billing activity through email and phone
• Coordinate with internal teams to gather information and resolve billing issues
• Review billing information for accuracy and identify discrepancies requiring escalation

Essential Functions

• Review billing information and documentation for accuracy and completeness
• Maintain assigned portfolio deadlines and performance expectations
• Resolve routine billing issues and escalate complex concerns as appropriate
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment

Minimum Qualifications:

• Strong written and verbal communication skills
• Excellent attention to detail and organizational abilities
• Analytical problem-solving and critical-thinking skills
• Ability to manage multiple priorities and deadlines
• Proficiency with Microsoft Excel and Microsoft Office applications

Education and Experience Requirements

• 1–2 years of experience in a customer service role
• Experience working in a deadline-driven environment
• Experience in Microsoft Excel and Microsoft Office applications / Google Suite

AI & Operational Fluency

• AI Integration: Proactively leverages company-approved GenAI tools to automate routine tasks and accelerate high-value deliverables.
• Strategic Oversight: Functions as the "Human-in-the-Loop," taking full accountability for auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Data Governance: Adheres strictly to AI security protocols, ensuring no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
• Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?