Renewals Manager

About Copado

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

About the Role

The Renewals Manager is responsible for supporting all aspects of the renewal process, from creating quotes and negotiating contracts to ensuring the customer has the right product mix for success.

You will work closely with internal stakeholders across the Sales and Customer

Success teams to ensure customer renewal goals are met and that contracts are accurate.

In this role, you will work with cross-functional resources to minimize churn and increase net revenue retention.

What You'll Do

• Renewal Ownership: Own renewal opportunities from quote to close.
• Quote & Order Management: Create quotes, manage orders, and report invoice

requirements to Accounting.

• Negotiation: Negotiate uplift and pricing changes.
• Contract Compliance: Work with legal to ensure that contract terms are up to date and

ensure that no contract is expired.

• Cross-functional Collaboration: Collaborate with other departments to develop

success strategies as required.

• Expansion Identification: Work with the account executive to identify expansion

opportunities to increase Copado’s footprint at the customer.

What We're Looking For:

• You have a minimum of 3 years of experience in Sales or Renewals with a SaaS product
• You have exceptional verbal and written communication skills
• You have exceptional negotiation skills and attention to detail
• You are highly organized, take initiative, require little direction and have a positive

attitude.

You are a fit for Copado if:

• You are energetic and enjoy working in a fast-paced global environment
• You love working in an agile environment and continuously strive for improvement
• Want to be part of the growth of an early-stage organization

Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
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