Senior Front Office Attendant

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Description:

• To be responsible for the operations of the Front Office department at MGM including services at the Reception and Telephone Operator
• Be knowledgeable of Hotel information to effectively and confidently answer guest inquiries
• To be responsible for providing Front Office Reception and Telephone Operator services to all guests at MGM in accordance with established department standards ensuring the highest level of service is provided to Hotel guests, members and other customers
• Provide a welcoming statement and deliver personalized service to all hotel guests by having genuine interest in guest preferences, wishes and expectation personally and through telecommunications
• Ensure accurate registration of guests, room assignment, reservations and details; prepare keys, collect payments and provide appropriate hotel orientation when necessary
• Maintain a cash float, accept and process payment for guest accounts at registration and checkout; maintain a daily report of all deposits and receipts and ensure all transactions, postings and cash are accounted for and balanced at the beginning and end of each work shift according to MGM standard

Job Requirements:

• 2 years’ experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment
• Bachelor’s Degree from reputable University preferred.
• Excellent language skills in English, Cantonese and Mandarin
• Excellent knowledge of Opera, Microsoft Office, HotSOS and other operating system
• Must be able to work various shifts including weekends and holidays