Client Delivery Manager - Brasilia

What success looks like in this role:

• Leads large, complex and geographically expansive client implementations.
• Establishes, leads and partners with the Service Delivery organization to meet schedules and resolve technical and operational problems.
• Ensures the successful planning, implementation and execution of contracted services by:

o Meeting cost, governance, performance, quality, innovation and value requirements,
o Participating in contract and account governance,
o Developing or co-developing annual review of service level agreements.

• Effectively interprets complex business requirements and uses them to design and execute improved client solutions.
• Proactively communicates industry and company insights and opportunities.
• Establishes credibility with clients as a senior thought partner who can help solve their process, operational or technical needs.

Provides operational and risk management strategies across accounts and ensures these are adapted and applied by service delivery teams.

You will be successful in this role if you have:

Bachelor’s degree, preferably with a certificate or extension course in management, focused on administration or information technology

Experience in Software Development and Maintenance Project Management, preferably with agile teams.

Experience in Contract and Service Management activities

People Management.

Experience in IT projects, infrastructure, delivery of application services.

English level B2 (Mandatory)).

Hybrid mode will visit the customer

Location: Brasília

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