Senior Staff Engineer, ServiceNow (HAM)

👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Experience - 7+ years
• Strong experience in ServiceNow ITAM, HAM,ITSM, and Integrations
• Hands-on experience in designing and implementing ServiceNow integrations
• Experience in ServiceNow Asset Management processes and best practices
• Experience in other modules like ITOM or CSM along with ITIL knowledge
• ServiceNow SPM certification is mandatory
• Strong understanding of ITAM, HAM, SAM, and ITSM modules
• Ability to translate business requirements into technical solutions
• Experience in developing and implementing technical solutions and performing integration testing
• Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
• Strong problem-solving, communication, and stakeholder management skills
• Ability to work in a global delivery environment

RESPONSIBILITIES:

• Work with the ServiceNow team to implement ServiceNow solutions across global locations
• Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM
• Design, develop, and implement ServiceNow integrations
• Understand business needs and align them with standardized processes and solution design
• Develop and implement technical solutions on the ServiceNow platform
• Perform component integration testing and ensure quality delivery
• Configure and customize ServiceNow applications based on business requirements
• Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
• Collaborate with cross-functional teams to ensure successful project delivery
• Troubleshoot and resolve technical issues on the ServiceNow platform
• Ensure adherence to ServiceNow best practices and continuous improvement initiatives
• Participate in design reviews, code reviews, and provide technical recommendations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field