Food & Beverage Supervisor - Chinese/ In Room Dining

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

• Deliver superior service, maximize customer satisfaction and respond efficiently and accurately to customer complaints
• Build good relationship with customers, improve restaurant image, sales and traffic of the restaurant
• Coordinate with staff to ensure proper services provided, considering special requests and food allergies
• Ensure that the services provided in the restaurant comply with established hygiene and safety standards, and provide guests with a comfortable and clean dining environment
• Ensure the cleanliness of the restaurant, including furniture, tableware, restaurant environment and employee personal hygiene
• Ensure the delivery of the brand promise and provide exceptional guest service
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate
• Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets

Job Requirements:

• Minimum 5 years' experience in restaurant, familiar with relevant industries
• High School graduated or above
• Excellent language skills in English, Mandarin and/or Cantonese
• Good communication skills and customer service attitude, polite and willing to communicate with customers
• Good team spirit, good at team communication and cooperation
• Hard-working, sense of responsibility and proactive
• Neat, clean appearance with high hygienic standards
• Must be able to work various shifts including weekends and holidays