Service Delivery Manager
Posted 23 FebFound 20 OctSeen 1 hour ago
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The Posting
Job Description:
- Serve as the primary point of contact for service delivery matters
- Ensure services are delivered in accordance with SLAs and quality standards
- Monitor KPIs (response time, resolution time, uptime, customer satisfaction)
- Manage escalations and ensure timely issue resolution
- Lead incident management and post-incident reviews (RCA)
- Coordinate service transitions, upgrades, and changes
- Provide regular service performance reports to clients and senior management
- Lead and support service delivery teams to meet operational targets
- Drive continuous service improvement initiatives
Requirements
Qualifications:
- Bachelor’s degree in Business, IT, Engineering, or related field
- 3 years of experience in service delivery, IT operations, or managed services
- Proven experience managing client relationships in SLA driven environments
- Strong knowledge of incident, problem, and change management processes
- Experience leading cross functional technical teams
- Strong reporting and documentation skills
- ITIL certification (preferred)
Facts
- Source
- Workable
- External id
- 026EDB2C43
- Location
- Manila, Metro Manila, Philippines
- Remote
- Not stated
- Posted
- 23 Feb 2026
- First seen
- 20 Oct 2026, 16:09
- Last seen
- 2 Nov 2026, 13:38
- Status
- Not yet added
- Posting id
- 5ab2ac81-5ab6-57ac-8f78-64b7539c9a9d