India: Benefits Coordinator

At H&P, our people are our strength.

At a Glance:

The Benefits Coordinator acts as the first point of contact within the Total Rewards HR Shared Services for issues and requests from prospective, current and former employees and managers. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Maintains information systems, prepares appropriate documentation, and processes paperwork. Helps to resolve matters pertaining to Total Rewards programs.

What you will do:

• First point of person-to-person contact to answer questions about employee benefits programs (medical, dental, vision, life insurance disability, spending accounts and retirement plans), processes, and tools.
• Provides a positive employee experience while addressing in-scope inquiries, issues and requests; escalates to appropriate tier or third-party providers as needed, following up to ensure customer needs are efficiently and effectively addressed.
• Process vendor invoices by reviewing for accuracy, resolving discrepancies, coordinating approvals, and supporting timely payment.
• Serve as a trusted resource for employees questions related to benefits enrollment, eligibility, and life events.
• Processes administrative tasks and data transactions that are related to Total Rewards programs including appropriate documentation for enrollment.
• Provide first point contact with open enrollment activities including user acceptance testing in Workday.
• Responsible for the timely resolution of employee issues and HR system transactions.
• Support leader and employee self-service processes in Workday (HRIS) by providing real time support.
• Utilizes standard tools and inquiry handling process to accurately and completely document issues and resolutions (ServiceNow, FAQs, etc.).
• Works to achieve established serviced level metrics and goals.
• Occasional project work as assigned.
• Adheres to predetermined schedules and work standards.
• Demonstrates the H&P Company values: Actively C.A.R.E., Customer First, One Team, Do the Right Thing, and Relentless Innovation.

What you need:

• 2+ years of related experience required
• Excellent Customer Service Skills and ability to perform basic tasks
• Possesses good written and oral communication skills and a professional demeanor
• Intermediate knowledge of Microsoft Excel and Microsoft Office applications
• Ability to maintain a high level of confidentiality
• Ability to work independently
• Excellent time management, organizational, prioritization, and follow-up skills
• Strong attention to detail

Not a must, but a plus

• Knowledge of Workday preferred
• Previous experience utilizing HR Information Systems preferred
• Previous experience utilizing knowledge and case management systems preferred.
• Previous benefits experience preferred

Thank you for your interest in joining our team!