WFM Software Administrator I (MOA Pasay) | Onsite

Tasq Staffing Solutions, Inc.WorkablePasay City, Metro Manila, Philippines

Posted 26 MayFound 20 OctSeen 6 hours ago

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Customize and manage the workforce management software to align perfectly with our organization's goals
Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making
Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times
Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software
Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness

At least 12 months of experience in a workforce management software administrator or similar role
Must be amenable to start ASAP
Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems
Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions
Outstanding communication and training expertise to empower call centre agents and supervisors
Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings