Computer Operator

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides te chnical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Title: Computer Operator

Location Kennett Square, PA

Duration: Direct Full time
Placement

This position is overnight for 3 12 1/2 hour shifts.
The hours will be 7:45 PM- 8:15 AM and the days will be on a rotation.
For 3 months the working days will be Sunday, Monday, and Tuesday then the
following 3 months the working days will be Thursday, Friday, and Saturday.

Core Accountabilities:

• Proactively monitors computer operations

environment.

• Provides L1 support for batch, online, data

communication and host system estate.

• Provides assistance to support personnel,

infrastructure teams, 3rd party maintenance engineers.

• Coordinate US and UK batch schedule to ensure

SLA’s are met.

• Communication and escalation of operational

issues that impact the business.

• Participates in the daily turnover meeting and

ensures Assyst tickets are opened with all pertinent information and assigned
to the appropriate resource(s) for review.

• Provide off hours help desk service for

high priority calls following documented

Essential Knowledge:

• Computer scheduling packages and monitoring

tools such as 24x7 and Tivoli

• Good general knowledge of the batch schedule

elements and how they are constructed

• Ability to establish priorities, work

independently, and proceed with objectives.

• Keeps abreast of all batch and host system

changes

• Good understanding of ITIL services foundation

Experience/Skills:

• At least 2-3 years experience of computer

operations

• Good communicator
• Successfully execute operational processes and

policies

• General understanding of server OS and network

concepts required for troubleshooting.

• Understands how to navigate and monitor node

management tools and consoles

• Strong communication skills
• Ability to handle and resolve multiple problems

and document the same.

share your resume

Shubham

973-295-4595

Shubham(DOT)s(AT)artech(DOT)com