German Customer Support Specialist for Gaming company - Athens

Are you ready to join the German Customer Support Team of one of the biggest Betting companies in Greece and Germany?

Are you fluent in German?

Do you want to work with a youth team and become part of an awarded employer at its brand-new offices in Athens?

If the answers are yes, then this opportunity is for you!

Responsibilities:

• Provide outstanding customer service and technical support to betting platform users regarding digital services with high customer satisfaction through various channels of communication (mainly chats/emails and some calls)
• Build customer trust through empathetic personalized conversations
• Strive for first-call resolution and take true ownership of customer needs and issues
• Engage with clients in a friendly and professional manner, while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Maintain a high level of customer support and customer satisfaction, keeping a customer relationship database

Requirements

A qualified candidate for this role needs to have:

• Fluent in German (minimum level C1-C2, oral and written)
• Good command of English (minimum level B2, oral and written)
• Excellent communication skills and good troubleshooting and problem-solving skills
• Basic technical skills
• Ability to work in shifts and in a hybrid model (3:2)
• Based in Athens
• EU Passport

Benefits

• Competitive salary (14 salaries per year)
• Performance-based bonus
• Monthly meal vouchers prepaid card
• Modern, brand-new and awarded offices in Athens
• Hybrid model (3 days at the office, 2 days from home)
• Health insurance
• Equipment provided
• Paid training and development opportunities
• Multicultural and modern working environment