Director of Sales/Director of Shipping

Director of Sales/Director of Shipping

$80K–$85K Salary Plus Bonus, Benefits, and Opportunity for Growth

Full-Time Onsite Role – Upper East Side, East 70’s, NYC

Location: Upper East Side – East 70’s, NYC

We’re looking for a dynamic, personable, organized, and sales-driven individual to join our team as a Director of Sales/Director of Shipping. This is a unique hybrid leadership role that combines customer service, live online selling, sales management, inventory oversight, and shipping operations through Whatnot’s live auction platform.

The ideal candidate is comfortable leading sales initiatives, managing shipping and post-sale operations, engaging with customers both in person and online, and helping grow the business through strong relationship-building and exceptional customer service.

Responsibilities:

• Oversee daily sales operations and shipping activities
• Greet and assist customers in our live auction showroom with professionalism and enthusiasm
• Maintain a clean, organized, and visually appealing showroom environment
• Manage inventory, product organization, and product displays for both in-person and online audiences
• Host and sell products during live auctions on the Whatnot app
• Engage viewers, answer questions in real time, and help build a loyal online following
• Track sales performance, shipping logistics, and customer orders
• Assist with packaging, shipping coordination, and post-sale customer service
• Help develop sales strategies to increase online and in-person revenue
• Monitor inventory movement and ensure accurate product handling
• Work closely with ownership and team members to improve operational efficiency and customer experience

Requirements:

• Strong communication skills and comfort speaking on camera during live auctions
• Previous sales, shipping, showroom, retail, or online selling experience preferred
• Leadership or management experience is a plus
• Familiarity with Whatnot, livestream selling, e-commerce platforms, or a willingness to learn quickly
• Friendly, outgoing personality with the ability to multitask in a fast-paced environment
• Tech-savvy with basic knowledge of smartphones, apps, inventory systems, and streaming tools
• Strong organizational and problem-solving skills
• Must be dependable, self-motivated, detail-oriented, and customer-focused