Bike and Ski Service Shop Assistant Manager

Bike and Snow Shop Assistant Manager. Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.
The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills. The ideal candidate has proficient knowledge in Ski and Snowboard tuning and Mounting, Bicycle repair and tuning knowledge, and the willingness to learn new tune machines.
Backcountry Outlet is seeking a highly motivated and organized Shop Assistant Manager to assist our Store Manager in the daily operations of our brick-and-mortar retail and rental store. The ideal candidate will be passionate about the outdoors and have experience in Bike and Snow shop management, as well as excellent communication and customer service skills.
This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.
This position will report into the Retail Store Manager.

What You’ll Do:

• Assist the Store Manager in managing the day-to-day operations of the retail/rental store, including rental inventory, shop supply inventory, shop scheduling, and more.
• Ensure that the shop is always clean, organized and well-stocked
• Assist the Store Manager in opening and closing the store
• Ensure the store is properly secured, and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliations
• Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager
• Train and supervise shop staff to ensure they are knowledgeable about all processes and the products we sell and provide exceptional customer service
• Protect store assets following loss prevention and safety standards
• Develop and maintain relationships with customers to build customer loyalty and repeat business
• Assist in the development and implementation of processes to increase shop efficiency
• Maintain tune and mount scheduling
• Schedule employees to run tune, rental, and Ski shop
• Train employees in proper operation and safety of shop