Technical Support Engineer

About SwiftSku:

SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.

About the Role: ​

We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.

IMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently

Work Timings- 8:00 am to 5:00 pm CST / Rotational Shifts

Location: On-site | India

Key Responsibilities/Requirements:

• Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
• Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
• Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.
• Problem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively
• Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
• Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed.
• Relevant Experience: Prior experience in software support or IT help desk roles is preferred.
• Educational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field.