Director, Aftermarket

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

Do we have your attention? Keep reading.

Join Weiler Labeling Systems as our Director of Aftermarket and play a critical role in driving customer success and business growth. This leader will oversee our Field Service and Aftermarket Sales organizations, developing strategies that enhance customer satisfaction, expand service revenue, and strengthen long-term relationships. By leading teams responsible for equipment installation, technical support, maintenance, repairs, and upgrades, the Director will help customers achieve peak performance from their labeling systems while positioning Weiler as a trusted partner for the life of the machine.

Are you passionate about this work?

• Manage group resources including scheduling appropriate staff for specific jobs based on skill set, availability, etc.
• Support sales team in the URS review and quotation process for new projects and/or upgrades
• Through coordination with the Production Supervisor, manage the utilization of Field Service personnel to support the production group relative to normal manufacturing and/or in support of FAT activities
• Develop and implement Aftermarket marketing and sales initiatives to increase revenue
• Conduct Parts/Service sales presentations. Negotiate Parts/Service customer contracts.
• Continue to improve or develop Service Department’s programs to maximize customer satisfaction/support.
• Develop positive relationships with customers to effectively analyze customer requirements and promote company parts/service products to meet those requirements.
• Educate, teach, and provide training and/or resources to each Part Sales employees to maintain the required level of department expertise.
• Oversee Service Department employee training requirements to ensure WLS has highly level skilled Field Service Engineers.
• Ensure that the department satisfies all internal requirements for financial reporting relative to service calls as well as documentation of trip reports

If this sounds like you, we want to connect!

• Bachelor's degree in Engineering, Business or related field preferred
• 10+ years of experience in a related role in a similar industry and having had increasing levels of responsibility
• 3+ years of leadership experience
• Solid knowledge of equipment of the type that we produce. Good general automation controls and mechanical design knowledge, as it pertains to manufacturing
• Good interpersonal skills. Ability to interface with customers on a daily basis and to be a professional and positive ambassador for the company
• Ability to work with little supervision
• Strength of character to drive change
• Capable of displaying positive leadership traits that result in a united team

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Base Salary Range: $125,000 - 150,000

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