Capability Enablement Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an adaptable Digital Transformation Enablement Specialist (P2) to join our Digital Transformation team.

In this role, you’ll play a key part in bridging the gap between technical innovation and everyday execution by guiding enterprise teams through solution adoption and change initiatives. Working closely with product managers and cross-functional leadership, you’ll have the opportunity to design role-based training and strategic readiness plans that overcome organizational inertia. Here, your change management expertise will directly empower users to embrace new AI, automation, and analytics tools, driving maximum value realization across the enterprise.

What You’ll Do (Responsibilities) In this role, you will:

• Capabilities Adoption & Value Realization: Create comprehensive adoption plans and implementation roadmaps for new digital technologies to ensure seamless integration and measurable business value.
• Digital Fluency & Training: Design and deliver engaging training programs, workshops, and educational resources focused on modern AI, automation, and analytics tools.
• Change Management: Develop targeted change management strategies to proactively address potential resistance, engage stakeholders, and ensure smooth organizational transitions.
• User Support & Collaboration: Provide ongoing guidance to internal users navigating new digital platforms while partnering with leadership to align enablement initiatives with core business goals.

What You’ll Bring (Skills & Qualifications) The ideal candidate will have:

• 3+ years of experience in facilitating digital transformation initiatives, technology adoption, or change management within a corporate environment.
• Strong knowledge of change management methodologies, agile or product-led operating models, and digital technologies including AI, automation, and data analytics.
• Proven ability in designing technical training curricula, managing cross-functional stakeholder relationships, and translating complex digital concepts for non-technical audiences.
• A Bachelor's degree or equivalent in Information Technology, Business, or a related field; certifications such as CDTP, PROSCI, or PMP are advantageous.

Category: Customer Support