Patient Care Coordinator

The Physical Therapy department at High Point University is currently seeking a Patient Care Coordinator. This position is responsible for directly supporting clinicians, fellow students, faculty, and patients at the Pro Bono and TEAM Clinic. This person may also be asked to assist as needed in other areas of the department. This position requires exceptional organization, people, and communication skills. This position requires someone with the ability to exercise sound judgment, professional etiquette, tact, and patience. The person in this position interacts with a variety of groups of people and must have a pleasant demeanor and a willingness to be flexible.

QUALIFICATIONS:

Education

• Associate’s or Bachelor’s degree preferred

Experience and Training

• Experience as an administrative assistant or receptionist preferred
• Bilingual ability for Spanish/English required

Knowledge, Skills, Ability:

• Proficiency using various computer platforms and programs, including MS Office (Excel, PowerPoint, Word)
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• Excellent time management skills
• Strong organization and planning skills with attention to detail
• Ability to work effectively with a broad range of people with a social justice perspective
• Ability to work independently
• Ability to maintain strict confidentiality
• Interest or experience in learning to manage large data
• Interest or experience in case management

ESSENTIAL FUNCTIONS:

• Work directly with clinicians, fellows, students, faculty, patients, and referring providers at the Pro Bono and TEAM Clinic
• Schedule and reschedule patients (primarily English and Spanish-speaking patients)
• Triage patients, manage a patient wait list, and maintain frequent communication with referring providers
• Collect and assemble clinic statistics
• Assist in scheduling of clinic spaces including clinical, research, and the community garden
• Gather and provide information as requested (Department Chair, Dean, Office of Academic Affairs)
• File and organize patient charts; organize, update and maintain all front office documentation
• Help maintain printers/copiers/fax to ensure working order
• Place work orders for clinic maintenance and supplies
• Ensure Food Pantry is neat and clean; plan and promote food drives to restock pantry
• Ensure clinic areas are clean and neat each evening
• Ensure the clinic has needed supplies (linen, markers, hand sanitizer, theraband, etc.)
• Work with patients to connect them with other community resources and services
• Hire, supervise, and support undergraduate student workers (Pro Bono Clinic Aides) and Graduate Assistants
• Other job duties as needed

ACCOUNTABILITY:

• Reports directly to the Director of the Pro Bono Clinic

For more information about this position, please contact Christopher Zoch, Assistant Professor and Director of the Pro Bono Clinic, at czoch@highpoint.edu