Manager, Fulfillment Center

About Cozey

At Cozey, we’re all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.

The mission of the Manager, Fulfillment Center at Cozey

As Manager, Fulfillment Center reporting to the Director, Fulfillment Operations, your mission is to run Cozey's Montreal fulfillment center like it's your own business. You'll lead a fast-paced, 100,000 sq ft site carrying 5,000+ active SKUs, own the budget, and make the daily calls that keep orders shipping on time, inventory accurate, and the Cozey delivery promise intact for every customer.

What you'll be doing

• Own daily flow across receiving, putaway, picking, packing, and outbound shipping for our 5,000+ SKU catalogue, hitting ship-date and dock-to-stock targets every day.
• Run the site as Cozey's centralized returns hub for Canada, driving cycle time, throughput, and recovery on resalable product.
• Protect inventory accuracy across every SKU and bin location, and close out discrepancies within SLA.
• Plan labor to volume, own units per hour, cost per unit, and overtime, and run a weekly labor review that turns the numbers into action on the floor.
• Own wave and release planning and coordinate the outbound handoff with our delivery fleet and partners like GoBolt and AMJ, keeping trailers full and on time.
• Lead, coach, and develop your shift supervisors and floor leads, and build the training that keeps quality consistent across every shift.
• Keep the site safe, organized, and compliant, and partner with our compliance team on cross-border and product registry requirements.
• Bring hands-on expertise to the Cozey Operating System (COS) rollout, translating floor reality into system requirements and driving adoption on your site.

We'd love to hear from you if you have

• 7+ years in fulfillment, warehouse, or distribution operations, including 3+ years leading a site or a large team.
• Fluent French and English, spoken and written.
• A track record of owning a P&L or operating budget and delivering to it.
• Hands-on command of labor planning, wave planning, throughput, and inventory accuracy in a high-SKU, fast-paced environment.
• Comfort with a warehouse management or operating system, and the ability to build a KPI dashboard, spot the story in the numbers, and act on it.
• Advanced experience using AI tools to improve outcomes.
• Floor credibility and a bias for action, with the ability to lead across shifts and collaborate with cross-functional teams.

We care about you

• You will receive a competitive salary along with a comprehensive benefit package.
• Endless opportunities for personal and professional growth in a fast-growing start-up.
• A generous PTO policy that allows you the time you need to recharge.
• A role where your strategies and decisions directly influence the company's operations and growth.
• A workspace where everyone is welcomed, heard, and valued.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.