Invoice to Cash Analyst, Collections

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Job Function: Finance

Job Sub Function: AP/AR

Job Category: Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
• Maintain Operational Excellence
• Execute end‑to‑end Collections and Dispute processing for a high‑volume, low‑value customer portfolios.
• Perform collections reminders, follow‑ups, and dunning activities in line with defined playbooks and working instructions.
• Monitor overdue balances, payment trends, and customer responses through dashboards and reports.
• Reconcile incoming payments in a timely manner and identify basic disputes for appropriate handling or escalation.
• Deliver and track performance against assigned metrics.
• Perform financial closing activities.
• Utilize AR systems and automation tools to execute collections activities efficiently and consistently.
• Identify recurring process or system issues and support and/or initiate continuous improvements.
• Handle routine customer inquiries related to invoices, payments, and disputes.
• Escalate exceptions, system constraints, or non‑standard scenarios in accordance with defined escalation guidelines.
• Ensure timely and accurate handoff of cases requiring higher‑touch or specialized intervention.
• Coordinate with Commercial, Customer Service, Supply Chain, and other stakeholders to remove payment barriers.
• Align dispute and collections activities with past‑due timelines and cash recovery priorities.
• Execute all collections activities in compliance with internal controls, policies, and audit requirements, including WWP, ICH, DTP, and other applicable standards.
• Maintain accurate and complete documentation of collections actions and customer interactions in systems of record.