Customer Success Lead

ABOUT RABOT

At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!

ROLE OVERVIEW

• Position: Customer Success Manager
• Location: US Remote
• Experience: 5+ years in Customer Success, Support, or Sales

KEY RESPONSIBILITIES

• Act as the primary point of contact for customers, ensuring their satisfaction and success
• Guide new customers through the onboarding process, ensuring effective product usage
• Identify and execute upsell and cross-sell opportunities that align with customer needs
• Track and manage customer renewals to maintain and grow our customer base
• Gather and analyze customer feedback to improve our services and identify growth opportunities
• Collaborate with sales and product teams to enhance the customer experience
• Willing to travel and participate in system installations.

IDEAL CANDIDATE

• Proven experience in Customer Success, Support, or Sales roles
• Strong communication and relationship-building skills
• Analytical mindset with the ability to identify upsell opportunities
• High emotional intelligence and empathy
• Proficiency with CRM software and willingness to learn new systems
• Passion for technology and interest in the supply chain/fulfillment industry

WHAT WE OFFER

• Competitive salary and performance-based bonuses
• Comprehensive health benefits
• Stock options for long-term growth potential
• Professional development opportunities
• Chance to make a significant impact in a high-growth startup