GUEST RELATIONS MANAGER - Holiday Home, Dubai

CLIENT: Holiday Home provider

LOCATION: Dubai, UAE

We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay.

• Provide upscale guest service experiences for clients throughout their stay
• Be a continual source of information, help and assistance to all guests
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Manage guest relations team
• Analyze customer feedback and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with clients
• Minimum 3 years' experience as Guest Relations Manager in a Hotel of Vacation Homes setup
• Understanding of all hotel / Holiday Home management best practices and relevant laws
• Hands-on experience with Hotel Management software
• Excellent in spoken and written English, knowledge of other languages is a plus
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• Degree in Hospitality Management, Tourism, Business Administration or relevant field
• Must be familiar with Dubai areas and its tourism spots