IT Service Delivery Manager

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

We're seeking an experienced IT Service Delivery Manager to drive service excellence across our national organisation. Working closely with the Head of Technology Customer Experience, you'll lead IT service management, change management, vendor performance, operational communications, and continuous improvement initiatives to ensure our technology services are reliable, efficient, and customer-focused.

Key Responsibilities

• Lead and improve ITSM and ITIL-aligned processes.
• Manage technology change activities, communications, and business readiness.
• Oversee onboarding/offboarding technology processes.
• Manage vendor relationships, software licensing, and technology assets.
• Support technology project delivery and operational governance.
• Drive service improvements, automation, and operational efficiencies.
• Lead, coach, and develop team members while promoting a customer-first culture.

About You

• 5+ years' experience in IT Service Delivery, IT Operations, or ITSM leadership roles.
• Strong knowledge of ITIL and service management best practices.
• Experience in change management, vendor management, and stakeholder engagement.
• Proven ability to deliver service improvements and manage operational performance.
• Excellent communication, leadership, and relationship-building skills.

Highly Regarded

• ITIL certification.
• PRINCE2, PMP, Agile or Scrum certifications.
• Experience with Freshservice or similar ITSM platforms.
• Experience with Microsoft 365, Azure, and managed service providers.

Join MedHealth and make a meaningful impact by delivering exceptional technology services that support our people and business. Apply now!

Why You'll Love It Here

• Join a purpose-driven organisation making a genuine difference in people's lives.
• Be part of a collaborative and supportive technology team.
• Hybrid working arrangement with flexibility built in.
• Opportunity to lead meaningful projects and drive technology improvements.
• Strong focus on professional development and career growth.
• Work in an environment where innovation, teamwork, and customer experience are valued.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.