Senior Software Engineer, Operations

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About Fanatics Collectibles

Fanatics Collectibles is the home of sports cards, trading cards, and collectibles for over 100 million fans worldwide. As part of the global Fanatics platform, we're rebuilding how collectors discover, buy, sell, and experience their hobby with world class technology and product experiences.

As part of Fanatics Collectibles’ continued global growth, we are establishing a new technology hub in Mexico City focused on operational excellence, platform scalability, trust, and customer experience. This team partners closely with Customer Experience (CX), Trust & Safety, Fraud Prevention, Payments, and Financial Operations organizations to build scalable systems and operational tooling that support millions of users and transactions globally.

The Role

As a Senior Software Engineer, you will lead the design and delivery of scalable operational systems that support Customer Experience, Trust & Safety, Fraud Prevention, and Financial Operations across Fanatics Collectibles’ global platforms.

• Lead design and implementation of scalable operational platforms and backend services
• Architect systems supporting customer operations, fraud detection workflows, dispute management, payment operations, and trust tooling
• Drive technical initiatives that improve automation, operational efficiency, reliability, and scalability
• Collaborate with Product, Data, CX Operations, Compliance, and Finance stakeholders to define technical solutions
• Improve system observability, resiliency, monitoring, and operational readiness
• Lead technical investigations, root-cause analysis, and incident response efforts
• Mentor engineers through code reviews, design reviews, and technical coaching
• Drive engineering standards, development processes, and technical best practices

Basic Qualifications

• 6+ years of professional software engineering experience
• Strong experience designing scalable distributed systems and backend platforms
• Expertise in Python, Java, Kotlin, or Go
• Strong experience with AWS cloud-native architectures and services
• Experience with event-driven systems and service integrations
• Strong communication and stakeholder management skills

Code-Writing Contribution
Senior Software Engineers are expected to design and implement complex backend systems, influence architectural direction through hands-on technical leadership, and deliver scalable, maintainable production code.

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