Reservations Agent

START NOW. LEAD INTO 2027

Join our team today and build your next career chapter with Grecotel.

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Reservations Agent to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.

Responsibilities

• Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system
• Respond to guest inquiries regarding room availability, rates, amenities, and promotions
• Assist guests with modifications or cancellations to existing reservations
• Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented
• Process payment transactions and ensure accuracy in billing and financial documentation
• Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests
• Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution

Requirements

• Bachelor's degree in hospitality or related field preferred
• At least 1 year of previous experience in a reservations department
• Previous experience in luxury hospitality is required
• Previous experience in 5-star hotels will be considered an asset
• Strong attention to detail and accuracy in data entry
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with hotel reservations systems and proficiency in using computer systems and software
• Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations
• Fluency in English, knowledge of additional languages will be considered as an asset

Benefits

• Competitive salary package and additional benefits
• Career development within Greece's leading hospitality group
• Opportunities for internal mobility and long-term career growth
• Accommodation (if necessary) and full board
• Transportation support and/or travel expenses
• Access to training and educational programs
• A dynamic and supportive working environment
• Employee discounts across Grecotel hotels and selected partner businesses
• A people-focused culture built on teamwork, respect and excellence