Head of Operations and Services

• Coordinate with the Operations Excellence Group Head HO regarding the implementation of Front Office Department initiatives/programs/projects to increase patient satisfaction including becoming an agent of change in the Hospital
• Establish control processes in providing services including creating a culture of continuous improvement.
• Collect data, analyze, compile reports, and evaluate complaints and suggestions for improvement from patients, patient families, or visitors so that can be used as a basis for determining service improvement initiatives/programs.
• Bachelor/master Degree from Healthcare Administration, Business Administration, or any related major
• Have minimum 5 years of experience in a similar industry/position or as a Project Manager
• Strong leadership skills to manage and inspire a diverse team of healthcare professionals and administrative staff.
• Strong analytical and problem-solving skills to address operational challenges and implement effective solutions.
• In-depth knowledge of hospital operations, including clinical and non-clinical areas, and experience with operational management.

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