Operations Specialist, Managed Services

JOB REQUISITION

Operations Specialist, Managed Services

LOCATION

HONG KONG

ADDITIONAL LOCATIONS

JOB DESCRIPTION

Job Highlights

• MNC, US Listed Company, Fortune 100 Best Companies to Work For
• 2-3 years CS, Sales Support, Admin Working Experience
• 5 days work, 20 AL, Friday Early Release

The Company

Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Through our network of more than 70 offices in over 20 countries, Protiviti and its independently owned Member Firms provide clients with consulting solutions in finance, technology, operations, data, analytics, business performance improvement, risk and internal audit.

The Role

• Partners with sales team to support the objectives of the team and business.
• Delivers an excellent customer experience to both internal stakeholders and external customers.
• Acts as a point of contact for all contractor queries and proactively seeks solutions, escalating where appropriate.

Candidate Management

• CV Formatting, job postings, booking candidate interviews and arrangement of company in
• Manage onboarding and offboarding processes for Contractors, including (but not limited to) contract generation, background checks, employment visas applications/ renewals is accurately completed and filed accordingly
• Handle incoming calls

Client Management

• Support in Vendor Registration/RFPs
• Client Invoicing & Reporting
• Communicate with clients with relations to reporting/billing/quotation/invoicing inquires

Your Profile

• 2-3 years of CS / Sales Support / Administration
• Excellent command of spoken and written English and Cantonese
• Proficiency in MS Office including Excel, Word and PowerPoint
• Detail-minded, well-organised with problem solving ability & numerical sense and high accuracy
• Previous experience with Salesforce would be beneficial

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.