Deployment Specialist

About the company

Our client is a healthcare technology company.

The role

Raydar is recruiting for this role on behalf of our client. Own the customer relationship after a sale, from initial rollout through continuing account management. Serve as the link between customers and the engineering group, making sure each rollout delivers clear, measurable value. This is a hands-on, customer-facing position in a fast-moving environment.

What you'll do

• Lead post-sale onboarding with frequent, intensive sessions in the early weeks, then handle regular check-ins across a portfolio of accounts.
• Act as the primary company voice on calls with large groups of customer stakeholders, including operational and executive leaders.
• Configure system connections, roll out the software platform and teach end users how to work with it.
• Convert customer needs and problems into clear requirements for engineers and follow through until they are resolved.
• Measure the return on each rollout and spot opportunities to expand accounts.
• Help shape repeatable processes as the business grows toward larger customers.

Requirements

What we're looking for

• Roughly 3 to 5 years of professional experience after completing a degree.
• At least a year spent directly managing client relationships in an implementation, project delivery or customer success role.
• Prior time at an early-stage or high-growth company, with comfort in ambiguity and a habit of creating your own processes.
• Technical curiosity and ease with software and data, plus a working knowledge of SQL and the ability to talk clearly with engineers.
• An undergraduate degree from a highly ranked U.S. university.
• Ability to work in the office five days a week in New York City, either already local or ready to move.
• U.S. work authorization is required.

Bonus points

• Background rolling out machine learning, workflow automation or data tooling for customers.

Benefits

Compensation and benefits

• Base salary: USD 160,000 to 190,000 per year
• Equity
• Health, dental and vision coverage

Location and work model

• New York, NY, United States
• On-site, 5 days per week in office
• Full-time