Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Next Job Abroad is excited to announce an opening for a Dutch Speaking Content Moderation/Customer Service Agent stationed in the beautiful island of Malta! This role is an excellent opportunity for bilingual professionals looking to immerse themselves in a vibrant work environment while ensuring a positive online experience for users. You will be both a content moderator and a customer service representative, engaging with our Dutch-speaking clientele.

In this dual role, you will review, assess, and manage user-generated content to maintain community standards while providing exceptional support to our customers. Your attention to detail and passion for customer satisfaction will play a vital role in shaping user experiences. If you're ready for an exciting new challenge, we can't wait to hear from you!

Responsibilities

• Review and moderate user content, ensuring compliance with community guidelines.
• Provide outstanding customer support through chat, email, and phone to our Dutch-speaking audience.
• Effectively address and resolve customer inquiries and issues.
• Work collaboratively with team members to enhance the customer experience.
• Keep accurate records of moderation activities and customer interactions.
• Provide feedback on process improvements for content moderation.
• Stay informed about community guidelines and best practices in content moderation.

Requirements

• Fluency in Dutch and strong proficiency in English; additional languages are advantageous.
• Previous experience in customer service or content moderation is a plus.
• Excellent attention to detail and strong analytical skills.
• Outstanding communication and interpersonal skills.
• Able to multitask effectively in a dynamic working environment.
• Familiarity with CRM tools and content moderation software is beneficial.
• Willingness to relocate to Malta and embrace new experiences.
• An interest in content moderation and online safety is a strong advantage.

Benefits

• Career growth opportunities in a renowned iGaming company.
• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!