Audio/Visual Operations Manager

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Come join Team Atlantis! The AV Manager will be responsible for the operations and supervision of the AV Team. Performs day to day AV support operations in addition to managing the AV team. The AV team is responsible for all Audio and Video technology in the property – Conventions, Hotel, Casino, and Spa.

Responsibilities:

• Leads the team by example as a lead AV tech
• Works with upper management to develop plans, forecasts, and budgets for the I.T. department
• Creates and manages escalation procedures and ensures service levels are maintained
• Documents, tracks, and monitors problems to ensure resolution in a timely manner
• Identifies, researches, and resolves complex technical problems
• Develops AV tech schedules, prioritizes projects, support calls and resources for installation and support
• Collaborates with management to develop standards
• Conducts and reports on research and procurement of relevant technology
• Creates and manages procedures
• Documents and trains on all work performed
• Prepares progressive reports for all work performed
• Works with AV Team to install, configure, and troubleshoot servers, applications, equipment and systems.
• Trains new AV techs on all systems and provides first line of support for questions
• Ensure all work complies with company policies, procedures, standards and conventions
• Follow and maintain proper safety practices
• Other duties as assigned my management.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications:

• Must be at least 21 years old
• Must be able to obtain a Nevada Gaming license
• Must obtain OSHA 30 certification in the first 90 days
• 5+ years supervisory experience
• 6+ years’ experience with audio, video, control systems and Technology
• Able to prioritize and get projects done in a demanding environment
• Experience installing audio-visual, teleconferencing, corporate video, control systems, low voltage, voice/data cabling, structured cabling, fiber optic, or related systems strongly preferred
• Must be able to stand, kneel and crouch for long periods of time, climb ladders and scaffolding, lift in excess of 50 pounds, work in high places, and work in small cramped places
• Ability to work long periods on their feet

***MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.