Business Analyst

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

In this role, you will be responsible for supporting the prompt delivery and implementation of products as part of the Product Management team.

Job Description:

• Support the prompt delivery and implementation of new products.
• Participate in discussions with the business in understanding the processes.
• Document the rules and enhancements that are needed.
• Collaborate with the business in providing comprehensive business requirements that meet the business needs, taking into consideration future needs and changing business needs.
• Discuss with the Team Lead on the enhancements that are needed.
• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing.
• Accountable for the execution of user acceptance testing and results are updated with proper documentation.
• Track outstanding defects and work with the Application Management team to resolve the tickets within the agreed timeline.
• Develop comprehensive SOP or training guides for the enhancements.
• Explain and train the users in the system enhancements.
• Perform post deployment verification of the system when the products are launched.

Who we are looking for: Competencies & Personal Traits

• Has initiative and is focused on delivery
• A team player who can also work independently
• Meticulous with good organization skills
• Good verbal and written communication skills and good interpersonal skills
• Able to work in a fast-paced environment

Working Experience

• At least 1 year of working experience is preferred; however, fresh grads are welcome to apply.
• Knowledge in the insurance industry is advantageous.

Education

• Diploma / Degree or equivalent or equivalent professional qualifications

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.