Field Technician I (Technical Support)

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

The Field Technician is responsible for installing, maintaining, troubleshooting and supporting Nielsen measurement equipment at assigned panel households. The role ensures that equipment is correctly configured, operational and able to collect and transmit accurate audience data.

The position involves regular travel within the assigned territory and direct interaction with Nielsen panel members.

Responsibilities

• Installs and maintains all current and future metering platforms working remotely with panelists from a home office environment.
• Investigates and resolves Nielsen proprietary system-generated household performance issues.
• Remotely diagnoses and troubleshoots data/equipment, taking necessary corrective action to collect and retrieve accurate audience data.
• Communicates effectively with panelists through various channels including phone, email, text, video, and chat.
• Educates and coaches Panel members on operation, security procedures, and expected
• participation responsibilities to protect the integrity of the Nielsen sample and usage of Nielsen equipment to ensure optimum performance results.
• Uses persuasion skills to maintain the cooperation of Panel members.
• Demonstrate ability to shift focus quickly between assignments and proactivity in finding work during downtime
• Minimum SPM, STPM, Diploma, and certificate in Engineering or Electronics, IT, AV Technology, or a related field.
• 0–2 years of relevant experience.
• Must be able to communicate in basic Malay and English.
• Valid driver's licence and reliable personal transport (car is must) for field visits.
• Willingness to travel within and outside the assigned region. (All region - North, South, East and Central)
• Knowledge of electrical/electronic principles, TV/AV systems, set-top boxes, broadband, and home networks.
• Ability to install, maintain, and troubleshoot hardware, cabling, power, and data-transmission issues.
• Proficiency with MS Excel, Google Sheets, mobile apps, and Nielsen service software.

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