Community Executive, AISG

AI Singapore (AISG) is a national initiative driven by the Ministry of Digital Development and Information (MDDI), the Infocomm Media Development Authority (IMDA), and the National Research Foundation, Singapore (NRF).

AISG brings together Singapore-based research institutions and the broader ecosystem of AI start-ups and companies to support impactful research, develop talent and power Singapore's AI efforts.

For more information on AI Singapore, please visit https://www.aisingapore.org.

This position will be hosted at the Nanyang Technological University (NTU) under VP (Artificial Intelligence & Digital Economy)’s office and we welcome you to join our community.

Key Responsibilities: Event planning and promotion

• Plan and execute regular and ad-hoc online and offline community events (e.g., webinars, AMAs, meetups, workshops).
• Support industry and community-building activities stemming from, but not limited to, AIxTech, AIAP, AIAP (Industry), LADP, and AIIP programmes.

Community engagement and support

• Act as the primary point of contact for community members on online community platforms.
• Respond to user inquiries, comments, and messages in a timely and professional manner, ensuring high satisfaction.
• Monitor brand mentions and sentiment to identify potential crises, escalating them according to guidelines.
• Coordinate with a roster of technical staff to facilitate community support.
• Work with internal stakeholders to align community strategies with broader business goals.
• Manage member onboarding and nurture relationships to improve retention.
• Build followership of online community platforms and social media pages.

Content creation and management

• Adapt content from internal/external resources and coordinate content writers to develop insightful, engaging narratives.
• Constantly test and optimise existing content and calibrate best practices for engagement and lead generation.
• Manage community comms and editorial calendar that supports the acquisition and retention of community members.

Insights and reporting

• Gather member feedback and identify key trends to report to internal teams - industry development, marketing, programme and curriculum development.
• Monitor and analyse community metrics to evaluate engagement levels and ROI, with emphasis on consistent growth and engagement.

Requirements:

• Degree with at least 3 years of experience in DevRel, community operations, corporate communications, hospitality management (e.g., co-working spaces or guest relations), or digital communications role in an agency.
• Platform-savvy. Knowledge of media platforms and community engagement tools, as well as marketing automation and digital communication tools.
• Proficient with Microsoft Office and Google Workspace tools.
• Provide portfolio, website, links to communities managed, or other samples of work.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU