Assistant Operations Supervisor

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Assistant Ocean Export Supervisor is responsible for monitoring and supervising daily operations and data accuracy.

ESSENTIAL FUNCTIONS:

• Handle customer complaints
• Handle customer enquires
• Assist supervisor to train & monitor discipline of staff
• Communicate with carrier’s customer service
• Cooperate with subcontractor’s operations
• Problem solving with subcontractor
• Communicate with JAS’s overseas on advance level of operations

SUPERVISORY RESPONSIBILITIES:

• Ocean Export Clerk (Global Job Title: Ocean Export Specialist)
• Documentation Clerk (Global Job Title: Document Specialist)
• Identify and resolve personnel issues
• Ongoing coaching and mentoring of staff to develop skills to the highest level

QUALIFICATIONS:

• Ocean industry knowledge
• Excellent organizational skills
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good at English both written and verbal

EDUCATION AND EXPERIENCE:

• College degree or above
• Minimum 5 years’ experience in freight forwarding industry