Accounts Receivable Analyst/Specialist (Collections) - Night Shift

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental AG.
GBS Manila is composed of five (5) main work streams, structured to make processes centralized, standardized, and in leveraged technology with the support of IT group, Continental Business Systems & RPA Competence Center.
It provides end-to-end, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full finance activities, data management, and HR services including payroll, employee benefits and talent acquisition; all built to meet its customer's needs.

• Contact assigned customers regarding past dues via generic email and record all activities in SAP notes.
• Run and review of aging accounts for follow up
• Checking and responding to emails of customers in relation to the follow ups made
• Checking General Ledger for Payment that came in then update worksheet
• Checking and responding to emails from Customer Service whenever there is an order on hold
• Reconciliation of accounts and sending this customers if needed
• Checking reason accounts are blocked
• Sending of Statements to Customers & Pre-collection as requested
• Sending of Invoices/PODs/Credit Memos as per request of customers
• Understand customer profiles and their related sensitivities
• Escalating issues/concerns of customers to local office (collections, sales, customer service)
• Issue requests for refunds of cash on account or credit memos as needed
• Deduction Management
• Review accounts receivable aging schedule for delinquencies
• Prepare Monthly Collections Performance Analysis and Deck for the Team Meeting Presentation
• Attend account portfolio review with Team Lead
• Attend customer / business meetings as required
• Attend and present monthly departmental meeting
• Attend Bi-Weekly Collections Meeting with NAR Collections Manager and Accounts Receivable Team Lead
• Support Process Improvement – Identify process gaps and opportunities to improve collections accuracy, efficiency, standardization, and overall effectiveness

Bachelors Degree preferably Major in Finance, Business, or Accounting.
3-5 years of professional experience in collections, payment application, deductions, or other related accounts receivable functions.
Experience in Account Receivable processes - Credit and Collection, Cash Application. Knowledge in Billing, Credit, Debit and Goods return knowledge preferred.
Small group project or process improvement initiative
Excellent verbal and written communication skills.
Excellent interpersonal skills and ability to work in a multi-cultural setup

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