Service Desk Engineer (L1) - Japanese - N
Posted 16 MarFound 19 OctSeen 4 hours ago
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The Posting
We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience.
Requirements
- Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
- Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
- They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process.
- Provide accurate information on IT products or services.
- Respond to email messages for customers seeking help.
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
Facts
- Source
- Workable
- External id
- B7B91DE0D9
- Location
- Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
- Remote
- Not stated
- Employment
- Contract
- Posted
- 16 Mar 2026
- First seen
- 19 Oct 2026, 18:40
- Last seen
- 2 Nov 2026, 04:27
- Status
- Not yet added
- Posting id
- 7933b379-0c50-5ab4-bd82-8dd05561f74c