Relationship Managers

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of Relationship Managers/Direct Sales Agents. The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following responsibilities:

Market Research:

• Conducting market research to understand industry trends, customer needs, and competitive landscapes.
• Analysing data to identify opportunities and challenges in the market.

Target Audience Identification:

• Defining and identifying target audiences for products or services.
• Creating buyer personas to understand customer demographics, behaviours’, and preferences.

Traditional Marketing:

• Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.
• Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
• Manage Agent's activities and intensity in line with set targets.

Customer Feedback and Surveys:

• Collecting and analyzing customer feedback through surveys and other methods.
• Using feedback to improve products, services, and marketing strategies.

Customer Retention:

• Implementing strategies to retain and renew existing client contracts.
• Addressing customer concerns promptly to maintain long-term relationships.

Cross-Selling and Up-Selling:

• Identifying opportunities for cross-selling additional products or services.
• Maximizing revenue by encouraging clients to upgrade or expand their purchases.

Product Knowledge:

• Staying informed about the features, benefits, and applications of the company's products or services.
• Communicating product knowledge effectively to potential and existing clients.

Prospecting and Lead Generation:

• Identifying potential customers and businesses that may be interested in the company's products or services.
• Generating leads through various channels, including cold calling, networking, and online research.

Requirements

• HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
• Candidate must not be above 28 years
• NYSC Status: Completed
• A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
• Experience in customer service.
• Ability to self-motivate and manage self.
• Excellent communication and interpersonal skills.
• Good organizational and I.T. skills.
• Customer orientation and ability to adapt/respond to different types of characters.

Location: Nationwide