[PUB-WRN] Sr Asst Engineer, First Response, WRN

[What the role is]

This is a frontline first response role with the Water Reclamation (Network) Department at PUB. As Assistant Engineer/Senior Assistant Engineer, you will be part of the frontline first response shift team to manage sewerage and sanitary feedback, ensuring the timely resolution of the feedback while maintaining high standards of stakeholder engagement and service quality.

[What you will be working on]

• Lead and supervise a team to respond to and perform hands-on site investigations and resolutions of sewerage and sanitary related feedback and incidents (e.g. choke clearing using rodding equipment, opening of manhole covers for investigative works, etc) according to operational and safety SOPs.
• Exercise sound judgement in the assessment of site conditions, identification of root causes, determination, and implementation of appropriate resolution actions, reporting and escalation of cases based on its severity, sensitivity and risk involved.
• Engage with internal and external stakeholders (e.g other departments, maintenance teams and feedback providers) to obtain case details and background, and report findings, provide progress updates, and recommend subsequent referral and appropriate follow up actions.
• Record, monitor and track progress of case details and status, and coordinate with various internal and external stakeholders to ensure cases are followed up, resolved and referred/closed promptly and in accordance with service standards.
• Review and verify job cards and work orders to ensure that responses and resolution works performed by various first response teams are adequately document and in accordance with contract requirements.
• Analyse feedback data, assess its root cause and propose changes to enhance workflows and SOPs amongst external and internal stakeholders.
• Perform operations centre duties when required, including receiving and assessing feedback and deploying first response teams, as well as other operational and administrative duties assigned by supervisors.

[What we are looking for]

• Diploma in civil, mechanical or environmental engineering
• Able to perform shift duties
• Able to perform physically-demanding and hands-on field work within used water environment
• Strong analytical and problem-solving skills with sound judgement and safety awareness while leading a small team in field operations
• Good communication skills and able to engage with members of the public, contractors and other internal and external stakeholders
• Possess a valid Class 3/3A driving license