Lead Medical Assistant- Family Practice

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

**RESPONSIBILITIES:**

The Lead Medical Assistant for Family Practice is accountable for the following critical functions:

**Clinical Responsibilities:**

• Prepare patients for clinical examination with precision and professionalism, ensuring compliance with all clinical protocols and standards
• Execute a comprehensive range of clinical skills required for ambulatory patient care, including vital signs assessment, specimen collection, and patient screening
• Maintain strict adherence to infection control procedures and HIPAA regulations in all patient interactions
• Document patient information and clinical findings accurately and completely in the electronic health record system

**Administrative and Supervisory Responsibilities:**

• Provide direct support and oversight to medical assistant staff, ensuring consistent adherence to clinic standards and procedures
• Coordinate scheduling, patient flow, and clinic operations to optimize efficiency and patient care delivery
• Perform receptionist duties as assigned, managing patient check-in, appointment scheduling, and telephone communications with professionalism
• Execute laboratory assistant functions when required, including specimen processing and quality assurance

Qualifications - Internal

EDUCATION/EXPERIENCE REQUIRED:

• Graduate from a Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) Medical Assistant Program or graduate of a formal medical assistant program with a minimum of five years continuous work as Medical Assistant with verifiable clinical experience.
• Completion of a clinical externship. Three (3) years of experience as a Medical Assistant.
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care.
• Basic computer knowledge and keyboarding skills.
• Successful completion of HFMG pharmacology class and test.

CERTIFICATIONS/LICENSURES REQUIRED:

• Current BLS-C certificate.
• One of the following is required. Failure to retain certification/registration will result in termination from employment with Henry Ford Health:
• Certified Medical Assistant (CMA) eligible for Certification by the American Association of Medical Assistants (AAMA) OR Registered Medical Assistant (RMA) from the American Medical Technologist organization (AMT) OR Certification by the National Healthcare Association (NHA), Certified Clinical Medical Assistant (CCMA), OR Certification from the National Center for Competency Testing (CCT), National Certified Medical Assistant (NCMA).