Office Administrator

At JJH Auto Body, we take pride in providing high-quality collision repairs while delivering an exceptional customer experience. We're looking for a friendly, organized, and detail-oriented Office Administrator to be the first point of contact for our customers and help keep our front office running smoothly.

If you enjoy working with people, thrive in a fast-paced environment, and have experience in the collision repair industry, we'd love to hear from you.

Responsibilities

• Greet customers and provide a welcoming, professional experience
• Check customers in and assist with vehicle drop-offs and pick-ups
• Communicate repair updates to customers throughout the repair process
• Answer incoming phone calls and respond to emails professionally
• Schedule appointments and coordinate with the production team
• Create, update, and manage repair orders using CCC ONE
• Match invoices and receipts to repair orders and maintain accurate records
• Process customer payments and assist with basic office accounting tasks
• File and organize repair documentation and insurance paperwork
• Assist with administrative tasks to support daily shop operations
• Maintain a clean and organized reception area

Qualifications

Requirements

• Previous experience in a collision repair shop or automotive service office preferred
• Experience using CCC ONE management software strongly preferred
• Bilingual in English and Spanish (required)
• Excellent customer service and communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Positive attitude and team-oriented mindset

Benefits

• Competitive hourly pay ($18.00–$22.00/hour)
• Full-time, stable employment (40 hours per week)
• Friendly, team-oriented work environment
• Opportunity to grow within a respected collision repair business
• Ongoing training and professional development

If you're passionate about customer service and want to be part of a team that values quality, integrity, and professionalism, we'd love to meet you.